Ordering & Shipping
1. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary by location:
- Canada: 3-5 business days
- United States: 3-6 business days
- International: 10-20 business days
You'll receive a tracking number via email once your order ships.
2. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination. International customers are responsible for any customs duties or import taxes.
3. What is your return policy?
We want you to love your Kvsche glassware. If you're not completely satisfied, you may return unused items within 14 days of delivery for a full refund. The items must be in original condition with all packaging intact.
Please contact us at info@kvsche.com to initiate a return.
4. Can I track my order?
Absolutely. Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account on our website.
Product Information
1. Are Kvsche wine glasses dishwasher safe?
While our glasses are durable, we recommend hand-washing to preserve their pristine condition and longevity. Use warm water and mild dish soap, then dry with a soft, lint-free cloth.
2. What makes Kvsche glasses different from other wine glasses?
Each Kvsche glass is carefully engineered for balance, elegance, and performance. Our designs are:
- Mouth-blown from premium crystal
- Engineered for optimal wine aeration
- Designed to enhance both aroma and flavor
- Created with discipline and attention to detail
3. What type of wine should I use with each glass?
- "The Mistress" White Wine Glass: Perfect for Chardonnay, Sauvignon Blanc, Pinot Grigio, and other white wines
- "The Temptress" Red Wine Glass: Ideal for Cabernet Sauvignon, Merlot, Pinot Noir, and other red wines
4. Are the glasses fragile?
Our glasses are made from premium crystal, which is strong yet refined. With proper care, they will last for years. We recommend hand-washing and storing them carefully to prevent chips or breakage.
5. How many glasses come in a set?
Each glass is sold individually. This allows you to build your collection at your own pace or purchase exactly what you need.
Gift Options
1. Do you offer gift wrapping?
Yes! We offer premium gift boxes for "The Temptress" Red Wine Glass. The gift box features black packaging with silver foil logo - perfect for special occasions. You can add the gift box option when purchasing the red wine glass. Exclusive only for "The Temptress" Red Wine Glass.
2. Can I include a gift message?
Absolutely. During checkout, you'll have the option to add a personalized gift message. We'll include it with your order in a beautifully presented card.
3. Is this a good gift for wine lovers?
Our glasses make exceptional gifts for wine enthusiasts, collectors, and anyone who appreciates fine craftsmanship. Each glass arrives beautifully packaged and ready to impress.
Care & Maintenance
1. How should I clean my Kvsche glasses?
Hand-Washing (Recommended):
- Use warm water and mild dish soap
- Gently clean with a soft sponge or cloth
- Rinse thoroughly with clean water
- Dry immediately with a lint-free cloth
- Hold by the base, not the bowl, to prevent breakage
Avoid:
- Dishwashers (extreme heat can damage crystal)
- Abrasive sponges or cleaners
- Twisting the bowl while cleaning
- Stacking glasses inside each other
2. How should I store my wine glasses?
Store glasses upright in a cabinet or on a shelf. Avoid stacking them, as this can cause chipping or scratching. If you must store them rim-down, place them on a soft surface.
3. What if my glass arrives damaged?
We package each glass with extreme care, but accidents can happen during shipping. If your glass arrives damaged, please contact us immediately at info@kvsche.com with photos. We'll replace it at no cost to you.
4. Can I use the glasses for beverages other than wine?
While our glasses are designed specifically for wine, you can certainly use them for other beverages. However, their design is optimized for wine tasting and may not be ideal for all drinks.
About Kvsche
1. What does "Kvsche" mean?
Kvsche (pronounced "Kuh-vesh") represents modern luxury defined by discipline and character. Our brand is built on restraint, precision, and human craft - creating pieces for those who value refined standards and cultural depth.
2. Do you have a physical store?
Currently, Kvsche is exclusively available online at www.kvsche.com. This allows us to offer our refined glassware directly to discerning customers worldwide.
3. How can I stay updated on new products?
Join our circle! Sign up for our email list at the bottom of our homepage to receive exclusive access to:
- Private offers
- Early releases
- Refined privileges
- Occasional surprise codes
Payment & Security
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secure and encrypted.
2. Is it safe to use my credit card on your website?
Absolutely. Our website uses industry-standard SSL encryption to protect your information. We never store your complete credit card details.
3. Can I change or cancel my order?
Please contact us immediately at info@kvsche.com if you need to modify or cancel your order. Once an order has shipped, we cannot make changes, but you can always return it according to our return policy.
Contact & Support
1. How can I contact customer service?
- Email: info@kvsche.com
- Contact Form: Contact
- Instagram: @thekvsche
We typically respond within 24 hours on business days.
2. Do you have a customer service phone number?
Currently, we provide support via email for the most efficient service. This allows us to provide detailed responses and maintain records of all communications.
Still have questions? Don't hesitate to contact us - we're here to help!